Reference

Terms and Conditions That Govern Your teh777 Account

Before you open an account or make a deposit using DANA, OVO, or GoPay, these terms set out exactly what we agree to and what we expect from you.

Account eligibility appliesDANA, OVO, GoPay coveredJurisdiction-dependent accessWallet verification requiredTerms updated when needed
teh777 Terms and Conditions That Govern Your teh777 Account
HOW WE UPHOLD THIS

How teh777 Handles Policy Commitments

Knowing the rules is one thing — knowing they are enforced consistently is what matters. Here is how we handle the four areas where terms and conditions have the most direct impact on your account.

Account Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law. You can request a summary of stored data through the Help Centre.

Cookie and Session Policy

We use session cookies to keep you logged in securely. Persistent cookies help us remember your preferred wallet — DANA, OVO, or GoPay — so the checkout step is faster next time.

Account Security Standards

Every login triggers an OTP check sent to your registered mobile number. If you notice activity you did not initiate, report it immediately via Live Chat so we can lock the account within minutes.

Requesting Terms Changes

If you believe a clause has been applied incorrectly to your account, submit a written request through the Help Centre. We aim to respond with a documented explanation within a reasonable period.

TERMS CONTACT PATHS

Reach Us About These Terms

Questions about what a specific clause means, or need to flag a dispute about how a rule was applied to your account? We have three contact paths. Pick whichever one fits where you are and how quickly you need a response.

Team online

Live Chat

Open the chat widget from any page on teh777 to ask about a specific clause or flag a terms-related account issue in real time.

Email Support

Send a detailed account query to our support address — include your registered wallet (DANA, OVO, or GoPay) so we can locate your account faster.

Account Help Centre

Log into your account and open the Help section to submit a terms dispute or request a written explanation of how a rule was applied.

Common Questions About Our Terms

These are the questions we hear most often from account holders in Indonesia. Each answer reflects how our terms work in practice, not just in principle.

No. The teh777 terms apply equally whether you deposit via DANA, OVO, or GoPay. Your wallet provider's own terms run in parallel but do not override ours for account activity.

We will notify you before any material change takes effect, using the contact details on your account. Continuing to use the account after that date counts as your acceptance of the updated terms.

Where local law applies, it takes precedence. Access and eligibility depend on local law, and we apply the locally required rule without requiring you to file a formal dispute first.

Log into your account, go to the Help Centre, and submit a data request. We will compile your stored account information and share it in line with the retention policy outlined in these terms.

We match the withdrawal wallet to the deposit wallet as a standard fraud-prevention step. The wallet you used to fund your account — DANA, OVO, or GoPay — must match the one you withdraw to.

Submit a written dispute through the Help Centre or contact us via email with your account details. We will document the review and respond with a clear explanation of how the rule was applied.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.